FAQ

If you plan to end your Premium subscription, please follow the guidelines and instructions provided by Apple and Google Play:

• For iOS users (Apple): Open the App Store on your device, tap on your „Account,“ find „Subscriptions,“ and select the app for which you want to cancel the subscription. You will have the option to cancel the subscription.
• For Android users (Google Play): Open the Google Play Store on your device, tap on the menu icon (usually three horizontal lines), and choose „Subscriptions“ or „Manage Subscriptions.“ Find the app for which you want to cancel the subscription. You will have the option to cancel the subscription.

If you have forgotten your password and want to reset it, follow these steps:

• Open the app in which you are registered.
• On the login screen, find the „Forgot password“ option and click on it.
• A form will appear where you will need to enter the email you used during registration.
• Enter your email in the respective field. Confirm your email by clicking the „OK“ button.
• After submitting the form, you will receive instructions with a link to create a new password on your provided email.
• Check your email inbox (including the Spam folder) to find the email with instructions.

It is important to note that we do not verify the correctness of the email address during registration. Therefore, double-check the email address before completing the registration to ensure a smooth password reset process.

The Premium learning plan provides access to the complete educational content (articles, test questions, etc.) and all app features. You will have access to all available materials and features included in the plan.

If you want to sign in on another device to access the Premium learning plan, you will need the login credentials you used during registration.

It is important to note that we do not verify the correctness of the email address during registration. Therefore, double-check the email address before completing the registration to ensure a smooth login process on another device.

If you encounter technical issues in our apps, although we strive to minimize their occurrence, you can contact our technical support. You have two options. The first option is directly in the app’s profile section, where you can contact us through the „Technical Support“ button. The second option is to send us an email at info@mercurysynergy.com. Our technical specialists usually aim to respond to inquiries and resolve issues within a few minutes. In case of difficulties, especially with Android devices, which have more diverse technical settings compared to iOS, we are here for you and will gladly provide the necessary support.

Upon registration in the app, we only collect two pieces of information from you: your username and email address. These details are used solely for the purpose of purchasing the learning plan, such as creating an invoice. As the app administrators, we only work with this data when we need to address operational matters related to the app.

Your email address is also used to provide information regarding promotional offers and app updates. However, we respect your preferences and allow you to unsubscribe from email communications at any time. We do not disclose your email address to any third parties.

During app usage, we collect statistical data about your results. These statistics are processed and compared with others on our servers. You receive the results in the form of values in the Study Hall and Analysis sections. It is important to emphasize that no one, including ourselves, has access to these statistics except you. Your statistics remain confidential and are for your personal benefit only.

In accordance with GDPR regulations, we provide you with the ability to download all the data we collect about you through the „Export Personal Data“ feature in the app’s Profile section. This feature allows you to obtain a complete copy of the personal data stored on our servers.

Deleting your profile in the app is straightforward. Simply open the app and go to the Profile section. Look for the „Delete Account“ option and click the „Delete“ button to immediately erase your account and data from our servers.

Please note that deleting your account in the app does not automatically cancel the subscription purchased through the App Store and Google Play. To cancel the subscription, you need to follow these instructions:

• For iOS users (Apple): Open the App Store on your device, tap on your „Account,“ find „Subscriptions,“ and select the app for which you want to cancel the subscription. You will have the option to cancel the subscription.
• For Android users (Google Play): Open the Google Play Store on your device, tap on the menu icon (usually three horizontal lines), and choose „Subscriptions“ or „Manage Subscriptions.“ Find the app for which you want to cancel the subscription. You will have the option to cancel the subscription.

Our motto is „customer first,“ and we strive to provide the best possible product to assist you in your studies. However, occasionally, there may be a need to address an issue. Therefore, we recommend trying the non-paid section available in all our educational apps before purchasing the Premium learning plan. This will allow you to assess the product and decide if it is suitable and useful for you.

It is important to note that once you have purchased the product (Premium learning plan) based on digital content protection, we are not obligated to provide a refund. Hence, it is crucial to carefully consider your decision before making the payment.

However, if any problem or complaint arises, do not hesitate to contact us, and we will work together to find a solution. Customer satisfaction is of great importance to us.